Part Exchange

Yes. Gold Factory can accept qualifying jewellery or precious metals as part payment towards another jewellery purchase.

Not necessarily. Gold Factory can offer an enhanced value in a part-exchange transaction because the customer is also purchasing jewellery from Gold Factory.

No blanket 100% promise applies. Part Exchange value depends on the jewellery, purity, stones, condition, the new item being purchased and the overall transaction. The item must be assessed before a final value is confirmed.

Yes, subject to assessment of precious-metal content and the overall transaction.

Yes, subject to assessment.

Gold Factory can give value for diamonds that are suitable for separate assessment. Diamonds under approximately 0.02ct are generally not individually valued.

Normally no separate value is given for non-diamond stones in a standard part-exchange valuation unless the team specifically agrees otherwise after assessment.

Gold Factory may enhance the value because the gold is being used as part of a new jewellery sale. The overall transaction includes the new jewellery and its manufacturing or making value.

The old gold may be revalued as a normal cash gold sale rather than at the enhanced part-exchange figure. Gold Factory's policy allows a reduction of up to 20% from the part-exchange value in appropriate cases, subject to the transaction terms and applicable law.

Because the enhanced value was offered as part of a new jewellery sale. If that sale is cancelled, Gold Factory may recalculate the old gold at its normal cash-buying basis.

It depends on the transaction and the items. Gold Factory will assess the jewellery and explain the available options.

Sometimes. Labour-Free offers apply only to selected qualifying jewellery and are not automatically included with every Part Exchange transaction. Current qualifying products are shown in the Labour-Free Offers section.

Gold Factory may require identification and transaction records, particularly where old gold or high-value items are being transferred to Gold Factory.

A photo can help start the discussion, but final part-exchange value requires physical assessment, weight, purity and stone checks.