Auctions
10 questions answered. All FAQ topics
Gold Factory Auctions
Does Gold Factory run auctions?
Yes. Gold Factory's auction service includes website auctions and can also include TikTok Live auction activity under the applicable auction terms.
How long can a Gold Factory online auction run?
Gold Factory can run 24-hour online auctions.
Do I need to register before bidding?
Yes. Registration is required for the auction process.
What is the current auction reservation amount?
The auction reservation amount is 20% under the applicable auction terms.
When is the remaining auction balance due?
The remaining auction balance is due within 24 hours of the applicable winning or reservation stage.
Is auction postage included?
No. Postage is separate unless the individual auction expressly states otherwise.
Are Gold Factory auction jewellery items hallmarked?
Yes. Gold Factory auction jewellery is UK hallmarked where UK law requires hallmarking.
Do specific auction terms apply?
Yes. The terms displayed for the individual auction govern bidding, payment, cancellation and fulfilment for that sale.
Online Auctions & Bidding
Do you sell through online auctions or bidding?
Where Gold Factory offers an auction or bidding feature, the specific auction terms shown for that sale apply. Bids can require payment pre-authorisation and should be checked carefully before submission.
Can I reduce or withdraw an online bid?
A submitted bid is subject to the specific auction terms shown for that sale. Whether it can be changed or withdrawn depends on those terms and the stage of the auction.
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