Click & Reserve

Click & Reserve lets a customer reserve qualifying jewellery online by paying 10% of the item value, then complete the purchase in person at Gold Factory using the same card.

10% of the item value.

The remaining balance is paid in store. For a normal �1,000 jewellery item, the reservation would be �100 and the balance �900.

Yes. If the customer changes their mind before completing the purchase, the 10% reservation payment is fully refundable.

A maximum of 3 calendar days unless Gold Factory expressly agrees an extension.

No. The policy is 3 calendar days, not an exact 72-hour calculation.

Contact Gold Factory before it expires. An extension may be agreed for ordinary jewellery but is not guaranteed.

Bullion is held for a maximum of 1 day.

Bullion values can move quickly with the gold market, so Gold Factory uses a shorter reservation period.

No, unless Gold Factory expressly confirms otherwise. It reserves the physical bullion item, not necessarily the final market-linked price.

The final selling price may increase to reflect the applicable Gold Factory bullion price when the purchase is completed. The customer will be told the revised price before paying the balance.

The customer may cancel the reservation and receive a full refund of the 10% reservation payment.

Under the current Click & Reserve bullion policy, Gold Factory retains the reserved price because the bullion was removed from sale during the reservation period.

No. Only the cardholder who made the original reservation payment can collect the jewellery or bullion.

No. Click & Reserve is cardholder-only collection, even if another person says they have permission.

Yes. The cardholder must bring the same card used for the 10% reservation, and the remaining balance must be paid using that same card.

For purchases above �500, the cardholder must present valid photographic identification. Gold Factory may also request ID below �500 where reasonably necessary for security.

A valid passport or photographic driving licence is normally suitable, subject to verification.

No. The Click & Reserve service is available through the website only.

No. A fully paid online card order must be delivered. Customers who want to collect should use Click & Reserve where available.

This is part of Gold Factory's fraud-prevention and payment-security process. Click & Reserve is the collection route because the cardholder attends personally and pays the balance on the same card.

The reservation may expire, the jewellery may return to sale and the 10% reservation payment will be refunded in accordance with the Click & Reserve policy.

The reservation may expire, the bullion may return to stock, and any later purchase is subject to the applicable price and a new reservation if required.

Gold Factory may require the purchase to be completed before resizing, engraving, personalisation or other customer-specific work starts.

No. Only the cardholder who made the reservation can collect.

No. Click & Reserve is cardholder-only collection.

No. The cardholder must attend personally.

No. The same card used for the 10% reservation must be used for the balance.

No. Fully paid online card orders are delivery only. Use Click & Reserve if you want to collect.

Click & Reserve holds normal jewellery for a maximum of 3 calendar days. An extension is not guaranteed, so contact the team if more time is needed.

No. Bullion Click & Reserve is a maximum of one day.

No, unless Gold Factory expressly confirms a fixed price. The normal Click & Reserve bullion policy does not lock the final market-linked price.

No. Under the current Click & Reserve bullion policy, Gold Factory retains the reserved price because the bar was removed from sale during the reservation period.

No. Gold Factory may quote the higher final price, but the customer can cancel and receive the 10% reservation back in full.