Delivery & Shipment

If it is in stock, ready to send, ordered before 1pm Monday-Friday and all checks are complete, it is normally dispatched the same working day.

No. Same-day dispatch excludes Saturday and Sunday.

For qualifying UK jewellery up to and including �500, insured delivery is free. Above �500, the normal insured UK charge is �14.99 unless an enhanced method is required.

Yes. Gold Factory delivers to many international destinations, subject to checkout availability, insurance, customs, local restrictions and security checks.

A general guide is approximately 2-4 working days after dispatch for many destinations, although customs, distance and local delivery conditions can make it longer.

International jewellery is normally sent using a secure, tracked and insured service.

The current schedule uses a fixed destination charge plus 1% of the jewellery order value for insured delivery. Final availability and the final charge are confirmed at checkout.

It means an insurance element equal to 1% of the goods value is added to the fixed delivery charge. For example, 1% of a �2,000 order is �20.

Unless Gold Factory expressly states otherwise, overseas customs duty, import VAT, local taxes and clearance charges are not included and are determined by the destination country.

No. Customs duty, import VAT, local taxes and clearance charges are controlled by the destination country and can vary. Check the requirements that apply in your destination before ordering.

Yes. International parcels can be delayed by document checks, tax collection, inspections, security procedures or other customs requirements.

No. Country availability can change because of insurance, courier, sanctions, security or local restrictions. Available destinations and charges are shown at checkout.

Contact Gold Factory before dispatch. Changing the destination country can affect security checks, customs, insurance and delivery price and may not be possible after the order has been processed.

The current international delivery charge and destination availability are shown in the Delivery Guide and at checkout. Where the +1% insured-delivery structure applies, the insurance element is calculated from the jewellery goods value.

Yes. Gold Factory offers free insured UK delivery on qualifying jewellery orders with a goods value up to and including �500.

The standard insured UK delivery charge for qualifying jewellery orders above �500 is �14.99. Particularly high- value orders may require enhanced arrangements.

Qualifying in-stock, ready-to-send orders placed before 1:00pm on a working day are dispatched the same working day, provided payment and security checks are complete.

Same-day dispatch applies Monday to Friday for qualifying orders placed before 1:00pm. There is no same-day dispatch on Saturday or Sunday.

No. The store is open Saturday, but the same-day parcel dispatch policy excludes Saturday and Sunday.

The order will normally be prepared for dispatch on the next available working day, subject to stock, alterations and security checks.

No. It means the parcel leaves Gold Factory that working day. Delivery takes place afterwards according to the delivery service.

Many UK insured parcels arrive the next working day after dispatch, but this is not guaranteed unless the specific service expressly guarantees it.

Yes. Resizing, engraving, alterations, personalisation, manufacture, payment verification or address verification can delay dispatch.

Qualifying jewellery is sent using an appropriate insured service according to value and destination.

Where tracking is available, Gold Factory provides tracking information after dispatch.

It can mean the parcel reached a local depot too late for that day's delivery route or has another temporary processing delay. It does not necessarily mean the parcel is lost.

They can. Gold Factory may require a signature, ID or personal delivery for higher-value or higher-risk orders.

Gold Factory may restrict high-value deliveries to the named customer and may refuse delivery to neighbours, communal areas, unattended locations or unauthorised third parties.

Contact Gold Factory before dispatch. Address changes cannot always be accepted after payment verification, insurance arrangements or dispatch.

Potentially, subject to security checks. Gold Factory may request evidence linking the customer to the workplace, particularly for valuable orders.

Photograph the outside packaging before opening where possible and contact Gold Factory promptly. Early reporting helps preserve evidence and start any courier or insurance investigation.

Contact Gold Factory promptly so the team can check tracking and, where appropriate, raise an enquiry with the delivery provider or insurer.

Possible causes include payment checks, stock, alterations, manufacture, courier disruption, severe weather, bank holidays, customs, industrial action or circumstances outside Gold Factory's reasonable control.

Gold Factory may arrange personal delivery by authorised personnel or another enhanced-security method for certain particularly valuable orders.