Gold Buying FAQs

Yes, subject to testing, ID and valuation.

Yes, subject to testing, ID and valuation.

Yes.

Yes.

Yes.

Yes.

Yes, subject to assessment.

The identification and proof-of-address requirements are shown during the current Sell Your Gold process. The required documents must be provided before the transaction can be completed.

Only provisionally. Final value requires physical inspection, weight, purity and testing.

The available payment method is confirmed during the Sell Your Gold transaction. Outright Sell Your Gold payments are made within 24 hours of Gold Factory receiving the jewellery, with jewellery received on Saturday paid on Monday.

For an outright Sell Gold transaction, payment is made within 24 hours of Gold Factory receiving the jewellery. Jewellery received on Saturday is paid on Monday, subject to completion of the applicable assessment and transaction requirements.

The live market gold price is a market reference for gold. Gold Factory's buying price is the rate Gold Factory is offering for qualifying customer gold at that time, so the two figures are different.

Yes. The Gold Calculator supports multiple items, with each item's purity, weight, applicable rate and estimated value calculated separately before showing the combined total.

Where applicable, it shows the outright Sell Gold route and the Gold Loan (Buy Back) alternative so the customer can compare the available options.

Yes. Customers can use the Post Your Gold route if they cannot or do not wish to visit the Slough shop.

Yes. Customers can pop into Gold Factory at 294 Farnham Road, Slough, SL1 4XL with the items they would like assessed.

No problem. Post your items to us or pop into our Gold Factory shop for assessment.

Payment for an outright Sell Gold transaction is made within 24 hours of Gold Factory receiving the jewellery. Jewellery received on Saturday is paid on Monday, subject to completion of the applicable transaction requirements.

Jewellery received on Saturday is paid on Monday under the current outright Sell Gold payment policy, subject to completion of the applicable transaction requirements.

Yes. Customers can submit photographs and basic item information for an initial discussion or preliminary valuation. Final value can only be confirmed after Gold Factory physically receives and assesses the item.

Yes. Gold Factory can assess suitable gold or precious-metal watches. A complete watch is not valued using its gross weight as gold because the movement, glass and other components can contain other materials, and the complete watch may also have value in its own right.

Yes. Some coins can have collector, condition or market value beyond their raw precious-metal content, so suitable coins should be assessed as complete items before being treated purely as scrap.

Yes. Diamond jewellery can have value in its precious metal, diamonds, design, brand, condition and as a complete jewellery item, so its value is not automatically based only on gold weight.

Yes, subject to assessment.

Yes, subject to assessment of the gold, diamonds, condition and marketability.

No. Diamond buyback values require assessment and there is no blanket guaranteed percentage.

Diamonds under approximately 0.02ct are generally not individually valued in a standard gold-buying or part- exchange process because the time and cost of removal can exceed their practical recovery value.

Some gemstones can have value, but Gold Factory's standard old-gold valuation normally does not give separate value for non-diamond stones unless the team specifically agrees after assessment.

Yes. Gold Factory buys a wide range of gold and precious-metal items subject to testing, identification, valuation and final acceptance.

Gold Factory can assess and buy 9ct, 14ct, 18ct, 21ct / 875, 22ct and 24ct gold, as well as broken jewellery, scrap gold, coins, bars and other eligible gold items. Final value depends on the actual item received, its tested purity, weight and the applicable Gold Factory buying rate.

Yes. Broken, damaged, mismatched jewellery and single earrings can still have precious-metal value.

Yes, subject to assessment.

Yes, subject to assessment.

Yes, subject to assessment, testing and any applicable handling requirements.

Gold Factory can assess suitable precious-metal watches and watch-related items. A complete watch may have value beyond its precious-metal content, so it is assessed as a complete item before deciding the appropriate valuation route.

Yes. Gold Factory buys diamonds and diamond jewellery, but the item must be assessed and there is no blanket guaranteed percentage.

Identification requirements are shown during the current Sell Your Gold process. The required identification must be provided before the transaction can be completed.

Gold Factory may require identification and verification for gold-selling transactions. The exact current requirements should be checked before the transaction is completed.

Identification and verification can form part of Gold Factory's security and transaction-control procedures, particularly for high-value precious-metal transactions.

Gold Factory physically assesses the gold received to establish the relevant purity and value. The exact assessment method can depend on the item, its construction and the circumstances of the transaction.

XRF is a professional, non-destructive method used to analyse the elemental composition of metals. It is one of the recognised methods that can be used when assessing precious metals.

Counterfeit jewellery and bars can be sophisticated. Some items may have a genuine gold outer layer over a different core, so Gold Factory may use multiple checks before accepting an item.

For an outright Sell Gold transaction, payment is made within 24 hours of Gold Factory receiving the jewellery. Jewellery received on Saturday is paid on Monday, subject to completion of the applicable assessment and transaction requirements.

The payment method for a Sell Gold transaction is confirmed as part of the current transaction process. The outright Sell Gold payment timing is within 24 hours of Gold Factory receiving the jewellery, with jewellery received on Saturday paid on Monday.

If testing identifies suspicious or inconsistent results, Gold Factory may pause payment while the item is investigated and verified.

Gold Factory may suspend payment, carry out further tests, preserve relevant records and CCTV, and report suspected deliberate fraud to the police or another appropriate authority.

Where fraud is reasonably suspected, Gold Factory may need to preserve the item and relevant evidence and follow lawful instructions from the police or another appropriate authority. The handling of the item depends on the circumstances.

Gold Factory estimates the non-gold stone weight as part of the valuation, using extensive jewellery experience. The exact approach can depend on the item.

Not necessarily. Gold Factory may estimate stone weight rather than physically removing every stone, depending on the jewellery.

Yes, where the diamonds are large enough and suitable for separate valuation. Diamonds under approximately 0.02ct are generally not individually valued because removal and handling can be disproportionate.

Normally no separate value is given for non-diamond stones in a standard gold-buying valuation, unless Gold Factory specifically agrees otherwise after assessment.

Gold Factory requires ID for gold buying and will assist the police. The business will not knowingly purchase stolen property.

A photo can help with an initial discussion, but the final price depends on physical inspection, actual weight, purity, stones, testing and the applicable gold rate.